Reference

How mk677 Handles Your Personal Data

Your account data — including wallet details for DANA, OVO, and GoPay — is handled with clear rules on what we collect, why we collect it, and how long we keep it.

DANA, OVO, GoPay transaction dataAccount access & session securityData retention & deletion rightsCookie & device tracking policyContact path for data requests
Explore the Lobby Read FAQ
mk677 How mk677 Handles Your Personal Data
DATA PROTECTION

How We Protect and Manage Your Information

Account security at mk677 runs on SSL encryption for all data in transit, including payment flows through DANA, OVO, and GoPay. We apply session timeout controls and OTP verification on login to reduce unauthorised access risk. Data is stored on access-controlled servers, and internal access logs are reviewed regularly. If you believe your account has been accessed without your permission, contact support immediately through live chat so we can lock the session and investigate.

Cookie Policy We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.
Account Security OTP verification is required on each new login. If your registered mobile number changes, update it through Account Settings before your next DANA, OVO, or GoPay transaction.
Data Retention We keep account and transaction records for as long as required by applicable regulations. Once that period ends and your account is closed, we delete or anonymise your personal data.
Your Rights You may request a copy of the data we hold, ask us to correct inaccurate details, or request deletion where local law permits. Submit these requests via live chat or the account help centre.
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to access, correct, or request deletion of your personal data, our account support team handles these requests directly. Reach us through live chat inside your mk677 account, by email, or via our Indonesia support line. We aim to respond to all data-related requests within a reasonable timeframe, and we will confirm receipt of your request when it arrives.

Live Chat Open your mk677 account on mobile or desktop and start a chat session. Our Indonesia support team handles data access and correction requests through this channel.
Email Support Send your data request — including your registered account name and the specific action you need — to our support email. We confirm receipt and follow up with next steps.
Account Help Centre Log in to your mk677 account, go to Account Settings, and use the Help section to submit a formal data inquiry. This path creates a tracked ticket for your request.

Common Questions About Your Privacy on mk677

Below are the questions we hear most often about how mk677 handles personal data, cookies, and account information. If your question is not covered here, reach us through live chat inside your account.

We collect your registered name, contact details, and the e-wallet identifiers you link — such as your DANA, OVO, or GoPay account reference — along with session and device data used for security purposes.

We share data only with payment processors like DANA, OVO, and GoPay as needed to complete transactions, and with contracted service providers bound by confidentiality. We do not sell or rent your personal information.

Log in to your mk677 account and use live chat or the Account Help Centre to submit a data access or deletion request. We confirm receipt and respond within a reasonable timeframe.

We retain records for as long as required by applicable financial and regulatory rules in the regions where mk677 operates. After that period and account closure, data is deleted or anonymised.

Yes. Session cookies are needed to keep you logged in, but analytics cookies can be managed through your browser settings. Disabling all cookies may affect how your account session behaves.

After account closure, we retain records only for the period required by applicable regulations. Once that period ends, your personal data is deleted or anonymised in line with our retention policy.

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