Reference

What You Agree To When You Use mk677

These terms set out the rules that apply to your account, your transactions, and your access to our lobby — covering everything from how deposits via DANA, OVO, and GoPay are processed to how disputes are handled.

DANA · OVO · GoPayAccount Access RulesJurisdiction-Dependent UseFair Use Policy
mk677 What You Agree To When You Use mk677
CONTACT & DISPUTES

Reach Us About These Terms

If you have a question about how these terms apply to your account — a transaction dispute, a request to update your details, or a question about account closure — our support team handles these directly. We aim to respond to all account-related queries promptly. Reach us through any of the channels below.

Team online

Live Chat

Open the chat window from your account dashboard for real-time help with terms queries, transaction disputes, or account access issues.

Email Support

Send a detailed message to our support address for account-related requests, including data correction or formal dispute submissions.

Help Centre

Our help centre covers common terms questions — account rules, payment conditions, and what to do if your access is restricted.

ACCOUNT SECURITY

How We Protect Your Account and Data

We take account security seriously. Your login credentials are stored using industry-standard encryption, and we use OTP verification for sensitive actions like password resets and withdrawal requests. We retain account data for as long as your account is active and for a period after closure as required by applicable regulations. You can request a correction to your personal details at any time by contacting support — we will process verified requests within a reasonable timeframe.

Data Handling

We collect only the information needed to operate your account and process payments via DANA, OVO, and GoPay. We do not sell your data to third parties.

Cookie Policy

We use cookies to keep your session active and to remember your lobby preferences. You can manage cookie settings through your browser at any time.

Account Retention

Account records are kept for the period required under applicable law. After closure, you may request confirmation of deletion through our support email.

Request Changes

To update your registered name, phone number, or linked e-wallet, contact support with a verified request. Changes to payment details require identity confirmation.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering your rights, your account data, and what happens when something goes wrong.

Access depends on local law and is available where local law permits. It is your responsibility to confirm that online gaming is lawful in your region before opening an account.

We may suspend or permanently close an account that breaches these terms. Any pending withdrawal to DANA, OVO, or GoPay will be reviewed before funds are released or returned.

Contact our support team via live chat or email with your account details and the correction you need. Verified requests are processed within a reasonable timeframe.

We will post updated terms on this page. Continued use of your account after a change is posted means you accept the updated conditions. Check this page periodically.

Reach out to support and request account closure. We will confirm your identity, process any outstanding withdrawal to your linked e-wallet, and close the account.

You can raise disputes about transaction errors, account suspensions, or payment processing issues. Submit your dispute via email with your account ID and a description of the issue.